Higher Education

Leading Top 20 University

Enhancing Secure Remote Access for a Top 20 UK University

Overview

Our client, a prestigious Top 20 University in the UK, faced the challenge of providing reliable remote access to thousands of staff and students spread across the country and beyond. The university’s network spanned several geographic locations, adding complexity to their connectivity requirements. At FullProxy, we worked to ensure there was secure remote access for the university.

The Challenge

The university’s legacy VPN system was struggling to meet the increasing demand for remote working, with several pain points.

Key Issues:

  • Unstable remote connectivity
  • Performance issues reported by staff members
  • Intermittent loss of connectivity while using online services
  • Difficulty in optimally routing traffic to specific servers due to the use of both public and private addressing within the internal network

These challenges were exacerbated by the growing cybersecurity threats facing the education sector.

Did you know

According to Gov.UK , around 50% of all Further and Higher Education institutions identified breaches or attacks between 2022-2023.

UK Gov

FullProxy's Solution

To address these challenges, FullProxy implemented a comprehensive solution:

At the core of our approach was the configuration of the F5 BIG-IP Access Policy Manager (APM). We meticulously tailored the APM to meet the university’s specific needs, significantly enhancing remote access capabilities for both staff and students. The system was configured to work seamlessly with numerous authentication systems, thereby optimising access control and ensuring a secure yet user-friendly experience.

Integrating BIG-IP

To extend secure application solutions beyond standard VPN capabilities, we integrated the F5 BIG-IP Local Traffic Manager (LTM). This integration allowed for more advanced traffic management and application delivery, further enhancing the overall performance and security of the university’s network infrastructure.

Additionally, we implemented F5 BIG-IP DNS to provide global server load balancing across data centres. This crucial component ensured application availability and resilience, allowing the university to maintain consistent service quality regardless of user location or potential server issues.

Training Implementation

Understanding the importance of knowledge transfer, FullProxy provided comprehensive in-house training for the University’s help desk, network, and F5 teams. This training empowered the university staff to effectively manage and troubleshoot the new system, ensuring they could maintain optimal performance long after the initial implementation.

Lastly, we established a continuous consultancy support system for the network and infrastructure teams. This ongoing relationship allows us to offer timely assistance with any troubleshooting requirements, ensuring that the university can quickly address any issues that may arise and maintain the highest levels of system performance and security.

Results and Benefits

The implementation of FullProxy’s solution yielded significant improvements:

  1. Staff and students now enjoy improved access via F5 BIG-IP APM, surpassing the limitations of the legacy VPN.
  2. The new system resolved connectivity issues and bolstered the university’s defences against common cyber security attacks.
  3. The solution integrated smoothly with existing authentication systems and other F5 modules. extending security.
  4. Comprehensive in-house training equipped university teams with the knowledge to manage the new system effectively.
  5. Ongoing consultancy support ensures that any issues are promptly addressed, maintaining optimal system performance.

Are you looking to improve remote access for your organisation? Contact us to arrange a demo with one of our consultants today.

Did you know

As the National Cyber Security Centre reported, in August 2018, researchers discovered over 300 fake websites and login pages for 76 universities across 14 countries, including the UK. Moreover, according to Gov.UK, around 50% of all Further and Higher Education institutions identified breaches or attacks between 2022-2023.

NCSC

Why FullProxy?

FullProxy stands out as the ideal partner for implementing robust cybersecurity solutions:

Our experience with higher education institutions allows us to address the specific challenges faced by universities in maintaining secure and efficient remote access systems.

NHS Lothian had discovered their F5 appliances were sailing with improper configurations, leaving their network vulnerable to malicious intruders. With the spectre of cyber threats looming large, including the ominous prospect of patient data breaches, the need for swift and decisive action was paramount.
A prominent gaming company approached FullProxy seeking expertise in reviewing and implementing firewalls to strengthen their cybersecurity infrastructure. As a rapidly growing outfit in the games sector, they manage substantial volumes of sensitive customer data, making robust security measures paramount to their operations.
A financial institution was facing challenges with automation, config consistency and security posture and planned projects for open banking initiatives. They sought FullProxy’s consultancy services to address these issues and improve their current cyber security infrastructure and overall network traffic management of the F5 products they were using.
A central government needed access to expert consultant to troubleshoot the F5 appliances within their network, and project management resource for migrating to the cloud with Office 365. They also required assistance optimising F5 applications they house to help load balance their connections to cloud applications and achieve resilience in across their data centres.